Player Wellbeing

Responsible Gaming at sigegame

At sigegame, we believe that gaming should always be fun, safe, and within your control. We are committed to providing every Filipino player with the tools, information, and support needed to keep gambling a positive experience — never a harmful one.

Gambling is addictive. Know when to stop.
"Gambling is addictive. Know when to stop."

This is not just a tagline — it is a commitment. sigegame actively supports PAGCOR's responsible gaming framework and takes every measure to protect players from the harms of problem gambling. If you or someone you know needs help, please read this page carefully.

Our Responsible Gaming Tools

sigegame gives every player direct control over their gaming activity

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your sigegame account. Once your limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly, but increases take 24 hours to take effect.

Loss Limits

Define the maximum amount you are comfortable losing within a set period. sigegame will automatically prevent further play once your loss limit is hit, giving you a firm financial safety net regardless of how the session is going.

Session Time Limits

Choose how long each gaming session can last. When your time is up, sigegame will notify you and, if you choose, automatically log you out. It is easy to lose track of time — this tool keeps you grounded.

Self-Exclusion

If you feel your gambling is getting out of hand, you can self-exclude from sigegame for a period of your choosing — from 30 days up to permanent exclusion. During self-exclusion, your account is fully locked and no deposits are accepted.

Reality Checks

Enable regular on-screen pop-ups that show you how long you have been playing and how much you have wagered in the current session. A quick reality check can make all the difference in keeping your gaming in perspective.

Cool-Off Period

Need a short break without committing to full self-exclusion? A cool-off period temporarily suspends your account for 24 hours, 7 days, or 30 days. It is a lighter option that still gives you the breathing room you need.

21+

Strictly 21 and Above Only

In accordance with Philippine gambling regulations, the sigegame Platform is exclusively available to individuals who are 21 years of age or older. This is not just a policy — it is the law.

sigegame employs strict age verification procedures during registration. All players are required to submit valid government-issued identification confirming they meet the 21+ requirement before any real-money play is permitted. Any account found to belong to a person under 21 will be immediately suspended and all funds returned.

Self-Assessment

Is Your Gambling Still Under Control?

Honest self-reflection is the first step. Ask yourself these questions. If you answer "yes" to two or more, it may be time to use our responsible gaming tools or seek support.

Remember: seeking help is a sign of strength, not weakness. sigegame's support team is available 24/7 to assist you in activating any responsible gaming tool on your account.

1

Do you find yourself spending more money on gambling than you originally planned?

2

Have you ever borrowed money or sold belongings to fund your gambling?

3

Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?

4

Have you tried to win back money you have lost by gambling more ("chasing losses")?

5

Has gambling caused problems in your relationships, work, or studies?

6

Do you hide your gambling activity from family members or close friends?

7

Do you gamble to escape stress, anxiety, depression, or other personal problems?

How to Activate Your Safety Tools

Setting up responsible gaming controls on sigegame takes less than two minutes

Step 1 — Log In to Your Account

Visit sigegame Login and sign in with your registered email and password. All responsible gaming tools are accessible directly from your account dashboard.

Step 2 — Go to Responsible Gaming Settings

Navigate to "My Account" then select "Responsible Gaming." You will find all available tools — deposit limits, loss limits, session timers, cool-off, and self-exclusion — in one place.

Step 3 — Set Your Limits

Choose the tools that suit your needs. Enter your preferred limits or exclusion period. Reductions take effect immediately; increases require a 24-hour cooling-off period to protect you from impulsive decisions.

Need Help? Contact Support

If you have difficulty activating any tool, our 24/7 customer support team is ready to assist. Reach us at [email protected] and we will set up the controls on your behalf immediately.

Self-Exclusion: A Firm Commitment to Stop

Self-exclusion is the strongest responsible gaming tool available on sigegame. When you self-exclude, your account is completely locked — you cannot log in, deposit, or place any bets for the duration of your chosen exclusion period.

sigegame offers the following self-exclusion periods:

  • 30 Days — A short-term break to reset and reflect
  • 90 Days — A medium-term exclusion for more serious concerns
  • 6 Months — An extended break with professional support recommended
  • 1 Year — A long-term commitment to recovery
  • Permanent — Irreversible account closure for those who choose to stop gambling entirely

Once a self-exclusion is activated, it cannot be reversed before the chosen period ends. This is intentional — it is designed to protect you when you need it most.

What Happens During Self-Exclusion

Your account is immediately locked — no login, no deposits, no gameplay.

All promotional and bonus communications are suspended for the exclusion period.

Any remaining balance in your account is preserved and will be available upon verified reinstatement after the exclusion period ends.

sigegame will refer you to professional support resources to assist your recovery journey.

After the exclusion period, reinstatement requires a mandatory 24-hour cooling-off period and identity re-verification.

Support & Resources

You are not alone — help is available across the Philippines

PAGCOR Responsible Gaming

The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines. PAGCOR's framework includes player protection guidelines that sigegame strictly follows.

National Center for Mental Health

The NCMH Crisis Hotline is available 24/7 for Filipinos experiencing mental health challenges, including gambling-related stress and addiction. Call 1553 (toll-free within the Philippines).

Gamblers Anonymous Philippines

Gamblers Anonymous (GA) offers free peer support meetings for individuals struggling with compulsive gambling. GA chapters are active in Manila, Cebu, Davao, and other major Philippine cities.

DOH Mental Health Program

The Department of Health's mental health program provides access to licensed counsellors and psychiatrists through public hospitals nationwide, including facilities in Quezon City, Makati, and Cebu City.

sigegame Support Team

Our dedicated responsible gaming support team is available 24/7. Contact us at [email protected] to activate any limit, request self-exclusion, or simply talk to someone who understands.

Family & Loved Ones

Problem gambling affects the whole family. If someone you love is struggling, Gam-Anon Philippines offers support groups specifically for family members and friends of compulsive gamblers across the country.

The sigegame Responsible Gaming Pledge

sigegame pledges to always put player wellbeing above profit. We will never market to vulnerable players, we will enforce our 21+ age policy without exception, and we will continuously improve our responsible gaming tools in line with PAGCOR guidelines and international best practices.

Gambling is addictive. Know when to stop.

Play Responsibly on sigegame

Enjoy the thrill of gaming — slots, bingo, live baccarat, and more — with the peace of mind that sigegame has your back every step of the way.